Receive assignments.
Paper, mag tape, disks, CD/DVD, and Fax are all accepted.
Enter account data and information as required within 24 hours
of receipt. Acknowledge receipt of accounts within 48
hours.
Report Delinquent status and amounts to national credit bureaus
as required. Prepare and mail introductory collection
letter within 48 hours of receipt.
Initiate calling within seven days of receipt
No Answer - call back within 30 minutes
Not in service - call information
Busy - try again 3 times, every 20 minutes
Disconnected - call information
Alternate calling times and days
Attempt contact at least every fifteen days
Ephasis on "prime time" calling
Send additional letters to the debtor no less frequently than
one per month.
Conduct various nationwide location searches when references and
telephone information are unsuccessful.
Initiate secondary calling:
Call all new credit inquiries
Call all creditors discovered
Call all employers, current and previous
Call all references provided or discovered
Check DMVs information
Check banking relationships
Send "Please Call" letters to debtors when they are not
contacted by phone.
Continue telephone contact and collection efforts until all
sources are exhausted or the debtor refuses to cooperate.
Initiate legal action if all other efforts are
unsuccessful and if debtors assets warrant and if client
authorizes
